FAQ
Warranty & Safety
Where can I buy accounts?
You can find us at https://smurfszone.com.
Does anyone else have access to the recovery data?
No, only you have access to the recovery details. Our levelers only have the login and password, which are changed at level 30 to ensure your account’s security and privacy.
Is the account email verified?
No, each account comes with an unverified email so that you can instantly link your own email without any prior verification steps.
What is the warranty on the account?
Our accounts come with a lifetime warranty, ensuring long-term support and security. If you encounter any issues, our team will assist you.
Why isn't the account username mentioned in the warranty section?
Changing the username can void the warranty. If you modify it, we cannot verify that the account is the same one we provided. To keep your warranty valid, please avoid changing the username.
Are these accounts hand-leveled or botted? What’s the difference?
We offer both hand-leveled and botted accounts. Hand-leveled accounts are more expensive but have a lower ban rate and a natural progression. Botted accounts are cheaper but may have a higher ban risk.
I bought my account but didn’t receive a confirmation email. What should I do?
Check your spam folder first. If you still can’t find it, contact our support team for help. We’ll verify your purchase and resend the details if necessary.
I want to buy an account but don’t have dollars. What should I do?
You can pay in any currency. Our platform automatically converts it to USD. Please note that SMURFSZONE is not responsible for transactions made outside our official channels or Discord staff.
My account’s data doesn’t work. What should I do?
Double-check your login details. If issues persist, contact support. We securely store all account credentials to prevent errors or unauthorized access.
What does “lifetime warranty” mean?
If your account gets banned (and you haven’t violated rules or engaged in misconduct), we’ll replace it as long as we’re in business. This is our guarantee of support and reliability.
Am I buying someone else’s account?
No. All accounts are created and leveled by our internal team. Once the account reaches level 30, the password is changed so only the buyer has access. You can freely change the email, username, and password after purchase.
Account
How do I change the email on my account?
1. Visit https://www.leagueoflegends.com.
2. Log in with your username and password.
3. Go to Settings → Personal Information.
4. Enter a new email and click Save & Verify.
5. Check your inbox and confirm through the verification link.
2. Log in with your username and password.
3. Go to Settings → Personal Information.
4. Enter a new email and click Save & Verify.
5. Check your inbox and confirm through the verification link.
How do I change my username?
1. Go to update-account.riotgames.com.
2. Log in to your account.
3. Click Change Username.
4. Enter your new username and confirm.
2. Log in to your account.
3. Click Change Username.
4. Enter your new username and confirm.
How will I receive my purchased account?
You’ll receive your login details instantly on the “My Account” page after completing payment. The same credentials are also sent to your email for convenience.
Can I change the summoner name, password, and email?
Yes, you can change all of them. We recommend doing so for better security and using a unique email address for each account.
Return and Refund Policy
Eligibility for Refunds
- Incorrect Account Details: If your purchased account doesn’t match its description, you’re eligible for a full refund.
- Account Issues: If the account has issues preventing use, you can request a refund.
A receipt or proof of purchase is required for all refunds.
- Account Issues: If the account has issues preventing use, you can request a refund.
A receipt or proof of purchase is required for all refunds.
Requesting a Refund
Contact us at contacts@smurfszone.com within 7 days of your purchase.
Provide your order number and issue details. We’ll respond within 3 business days.
Provide your order number and issue details. We’ll respond within 3 business days.
Processing Refunds
Once approved, refunds are processed within 5–7 business days to the original payment method.
Important Notes
- Refunds apply only to untampered accounts.
- We may deny requests caused by user error or misuse.
- For any concerns, reach out to contacts@smurfszone.com. We’re here to help.
- We may deny requests caused by user error or misuse.
- For any concerns, reach out to contacts@smurfszone.com. We’re here to help.
Contact & Information
How can I contact support?
You can reach us via the chat bubble on our website or email us at contacts@smurfszone.com.
Our team is based in North America, so responses may take time depending on your time zone.
Please be patient — we will help you!
Our team is based in North America, so responses may take time depending on your time zone.
Please be patient — we will help you!